Frequently Asked Questions
Our standard MOQ is 500 cones per color. For trial orders and new customers, we offer flexible quantities starting from 100 cones per color. Contact us to discuss your specific needs.
Yes, we provide free samples within 3-5 working days. Customers only need to cover the shipping cost. Sample quantity is typically 2-3 cones per color so you can test stitch quality and color matching.
Typical lead time is 15-25 days depending on order quantity and color requirements. Sample orders ship within 3-5 working days. Rush orders can be accommodated — please contact us for current availability.
Yes, we offer custom color matching based on Pantone codes or physical samples. Our lab dip turnaround is 5-7 working days, with color matching accuracy over 95%.
We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Western Union. For long-term partners, we offer flexible payment arrangements.
Our threads are OEKO-TEX Standard 100 certified, ensuring they are free from harmful substances. We also offer GRS (Global Recycled Standard) certified threads upon request.
